Olymp Casino Privacy Policy
The Olymp Casino privacy policy explains how personal information is collected, used, shared and retained when customers access the gaming platform. It covers visits to olymp.casino, account registration, casino games, sports betting, promotions and communication with support. For Olymp Casino Bangladesh users, selecting BDT or registering with a local phone number does not remove the account’s privacy and verification requirements. The notice complements the Terms and Conditions.
Operator and Scope
The service is operated by 3-102-935657 SOCIEDAD DE RESPONSABILIDAD LIMITADA, a company registered in Costa Rica under number 3-102-935657. The operator is responsible for the personal information handled through the website and its services. The rules cover visitors and customers, with different data needed for different activities.
Information may be supplied during registration, gaming, promotions, feedback or contact with support. Data collected by an independent third-party website or advertisement is governed by that provider’s own privacy terms, not automatically by Olymp Casino’s notice.
Data Collected
Olymp Casino Bangladesh processes different categories of information depending on the activity and checks involved.
| Data Category | Examples |
| Personal identifiers | Full name, nickname, email, phone number, country of residence, sex and IP address |
| Identity evidence | Identity document number, driving licence or other identification |
| Address evidence | Utility bills or bank statements |
| Source of funds | Tax documents or other evidence explaining the origin of funds |
The platform collects information directly from customers wherever reasonably practicable, using lawful and fair methods. Registration does not require every listed document; address or funds evidence may be requested during additional checks. Information may also be collected automatically during a website visit, including through cookies and activity records. If unsolicited personal information could not lawfully have been collected, it is destroyed or de-identified as soon as reasonably practicable, where permitted by law.
Purposes of Processing
Personal information helps operate accounts, deliver games and sports betting services, fulfil contractual obligations and communicate about transactions or changes. It can also support promotional messages, research, statistical analysis and the improvement of platform functions. Aggregated demographic information may be used to examine how services are used.
Another purpose is investigating suspected fraud, unlawful conduct and improper activity. For example, account contact details help communicate with a customer, while technical records can assist in checking unusual activity. Olymp Casino online may therefore process information for several distinct reasons; notifications and fraud investigations can require different records.
Third-Party Disclosure
Some services involve external organisations. Payment service providers may collect financial details such as a bank account number, card number, name or telephone number. The casino can also disclose relevant personal information to hosting and data-centre providers, payment processors, communication contractors, advertising agencies, IT specialists, call centres and professional advisers. Information may be shared with law enforcement, government or regulatory authorities where required or authorised, or with a successor organisation during a merger, reorganisation or transfer of business assets. Reasonable contractual measures are used to protect information shared with service providers. A provider receives information relevant to its role.
Cookies, Tracking and Data Security
Cookies, log files and web beacons can record technical activity and browsing preferences. These records help administer the website, understand usage and personalise parts of the experience, including relevant marketing.
After Olymp Casino login, the IP address is associated with the account’s user identifier. This creates an audit trail and supports checks for fraud or unusual activity. Browsing preferences and documents supplied for verification serve different purposes. Additional cookie-specific details belong to the platform’s Cookie Policy.
Personal information is held in protected databases on secure networks, behind active firewall software, and on secured servers. Information may also exist in recorded telephone conversations and paper files. Employees, agents and contractors are required to maintain confidentiality.
Olymp Casino does not store or process payment-card credentials, although third-party payment providers may collect card information for payments. Payment details may therefore be handled by separate providers.
Olymp Casino BD customers should protect their own account access as well. Olymp Casino login details and one-time verification codes should not be given to other people, including contacts who claim to represent support through an unverified channel. Security measures do not make every request for information genuine.
Retention and Deletion
Personal information is not intended to be held indefinitely. The retention period depends on why the data was collected and on applicable business, legal and regulatory requirements. However, information supplied with an account application is retained for a minimum of five years after the customer relationship ends. This period supports the investigation of later complaints and disputes.
Closing an account or requesting erasure therefore does not necessarily trigger immediate deletion of every record. Certain information may need to remain for legal or regulatory reasons. Even a request to stop marketing can require a limited record of that preference so further promotional contact can be avoided. Retention questions can be sent to [email protected].
Privacy Rights
Data protection rights are available to website visitors, with particular attention to European Union users and GDPR. The precise legal application of individual rights depends on the relevant circumstances and law. Rights described include:
- Information and access: understand what is processed and request access to personal data.
- Correction: ask for inaccurate or incomplete details to be rectified.
- Erasure and restriction: request deletion or limits on processing, subject to obligations that require records to be retained.
- Portability: obtain and reuse eligible personal data across services.
- Objection and consent: object to certain processing, including direct marketing, and withdraw consent where it was given.
- Automated decisions and complaints: challenge relevant automated decisions, request human involvement and raise a complaint with the operator or a supervisory authority.
For Olymp Casino BD customers, a deletion request should not be confused with a guarantee that transaction records can immediately be removed. The five-year minimum and other obligations may limit the outcome.
Overseas Transfers
Personal information can be sent to, or collected from, another country when a customer requests it, when an activity is outsourced to an overseas provider under a contract, or when a legal obligation or authorisation applies. External service providers may therefore process information outside the customer’s country of residence. Information disclosed to service providers is subject to reasonable contractual protections. Data is not necessarily kept within Bangladesh. Services, applications or advertisements run independently by third parties can have different privacy arrangements.
Requests and Updates
Privacy enquiries, retention questions and complaints can be directed to [email protected]. A request is easier to identify when it states the account concerned and the action being sought.
- Describe the issue: specify access, correction, deletion, restricted processing, marketing preferences or a complaint.
- Contact support: send the request to the published privacy contact rather than an unknown social-media account.
- Complete any necessary checks: identity may need to be confirmed before account-specific information is disclosed or changed.
- Review the response: if a complaint remains unresolved, the supervisory authority can also be contacted at [email protected].
When using Olymp Casino online, customers should check the current notice periodically. Revisions take effect when the updated text is posted; the operator may also give notice of material changes. Continued use after publication is treated as acceptance under the stated terms.
Protecting personal information is one part of managing an account. Guidance on gambling risks, spending limits and seeking help is available on the Responsible Gambling page.